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CheckoutDoesn't fit? We'll take it back. Faulty? We've got you covered
N-SHOES does everything to make sure you're happy with your purchase: a warranty under Ukrainian national standards (DSTU) and simple exchange and return rules.
30 days
warranty on footwear
14 days
for exchanges and returns
Warranty under DSTU
The wear warranty period runs from the date of sale or from the start of the relevant season.
Adult footwear
30 days
Outdoor and active footwear
30 days
Warranty seasons
Winter
15 November - 15 March
Spring and autumn
15 March - 15 May, 15 September - 15 November
Summer
15 May - 15 September
Exchanges and returns
You can return an item within 14 days, not counting the day of purchase, under the Law of Ukraine "On Consumer Protection". The main condition: the shoes haven't been worn, and their appearance, labels and properties are intact.
Easiest
Refuse at the Nova Poshta branch
If you chose to pay on delivery, you can refuse the order right away or after trying it on - inspecting the parcel includes a try-on. The parcel comes back to us at the sender's expense.
Already taken home
Returning a received item
Within 14 days, only as new, complete and with no signs of wear. In this case you pay for delivery. Fill in a return form and attach the payment receipt. Once we receive the parcel and confirm the shoes are new, we refund the money to the IBAN account in your form within 3-5 days.
Exchange with no extra charge for the item
Exchanging for another size or model costs nothing extra for the item. You only pay for delivery.
How to get a refund
Let us know you want to return the item and provide:
the courier service or online payment receipt
your bank card details
an identity document (as required by law)
Timing
10-14 banking days
after we receive and check the item, the money is refunded to your bank card.
Useful tips
How to care for your shoes
Choosing the right pair is only half of it - care matters too. Shoes are made from different materials, and each has its own care requirements.
How to choose your size
Before buying, check the manufacturer's size charts.
User agreement (public offer): this website's public offer, addressed to an unlimited number of persons, to conclude an electronic contract for the sale of goods on the stated terms.