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CheckoutWarranty periods for goods according to DSTU
Adult shoes:
- 30 days from the date of retail sale or the start of the season.
Outdoor shoes:
- 60 days from the date of retail sale or the start of the season.
Read also: Certificates and hygiene certificates in N-SHOES
Terms of use
Public offer - a public offer of this site is sent to an indefinite circle of persons, as regards the conclusion of an electronic contract for the sale of goods on certain conditions.
Warranty periods of operation
The warranty period for wearing (operation) is calculated from the date of sale or the beginning of the season (for shoes):
- winter season from 15/11 to 15/03;
- summer season from 15/05 to 15/09;
- spring-autumn season from 15/03 to 15/05 and 15/09 to 15/11
How to choose the right shoes
Before buying shoes in an online store, you should look at the conversion tables on the manufacturer's website, as well as check the reputation and customer reviews.
See also: How to choose the right shoes, 5 simple rules?
The procedure for using shoes
It is important not only to choose the models correctly, but also to take good care of them, store them correctly at the end of the season, provide a decent look, and extend the service life. Products are made from different types of raw materials. Each of them has rules of care, specific requirements.
Purchase returns
House of shoes N-SHOES makes every effort to provide excellent service and high quality of the shoes presented. The most important thing for us is that you are completely satisfied with your purchase.
If, for any reason, you are not satisfied with your purchase, you can easily return the item within the time frame indicated above.
This can be done within 14 days, excluding the day of purchase. The main thing is that the product is not used, the presentation and consumer properties are preserved.
Return of goods at the courier service department
You can cancel the order at the time of receipt or after fitting without paying for delivery.
Just let us know about it by phone: +38 (099) 281-66-55
If you have already picked up the parcel from the courier department, a return or exchange is possible within 14 days from the date of receipt of the parcel.
In case of return, you pay for the courier service yourself.
IMPORTANT: be sure to call us to clarify information on sending a parcel.
The exchange of the order is FREE OF CHARGE, due to the online store, you do not pay for the delivery and postage of the goods.
Refunds are made to a bank card within 14 banking days after we receive the goods.
The return procedure is carried out in accordance with the Law of Ukraine "On Protection of Consumer Rights".
To get a refund for an item, you need to send:
- receipt of payment for the courier service;
- online payment check on the site;
- payment for details.
N-SHOES makes sure that your online shopping is simple and pleasant.
If the order did not suit you in terms of size, style or other parameters, you have 2 return options:
- You can return the product without leaving the Nova Poshta branch, if the product was ordered using the cash-on-delivery service. Payment for the order is made only after the inspection of the product. The order overview includes the opportunity to try on. If the product did not suit you, tell the branch operator and the order will be returned. Returns are made at the expense of the sender's company.
- You can return the product within 14 days from the moment of receipt and payment.
To return an order after online payment or payment by details - inform us. Refunds are made within 10 banking days.
When returning funds, documents confirming your identity and the fact of purchase are required (documents are required in accordance with current legislation)
Importantly!
Returned items must not be damaged or worn. All original labels and tags must be retained.
We are open: from 9:00 a.m. to 08:00 p.m. every day.
We are always happy to answer your questions:
+380992816655
+380686022223
+380505924955
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