Warranty periods for goods according to DSTU
- 30 days from the date of retail sale or the start of the season.
- 60 days from the date of retail sale or the start of the season.
Public offer - a public offer of this site is sent to an indefinite circle of persons, as regards the conclusion of an electronic contract for the sale of goods on certain conditions.
Warranty periods of operation
The warranty period for wearing (operation) is calculated from the date of sale or the beginning of the season (for shoes):
- winter season from 15/11 to 15/03;
- summer season from 15/05 to 15/09;
- spring-autumn season from 15/03 to 15/05 and 15/09 to 15/11
How to choose the right shoes
Before buying shoes in an online store, you should look at the conversion tables on the manufacturer's website, as well as check the reputation and customer reviews.
The procedure for using shoes
It is important not only to choose the models correctly, but also to take good care of them, store them correctly at the end of the season, provide a decent look, and extend the service life. Products are made from different types of raw materials. Each of them has rules of care, specific requirements.
House of shoes N-SHOES makes every effort to provide excellent service and high quality of the shoes presented. The most important thing for us is that you are completely satisfied with your purchase.
If, for any reason, you are not satisfied with your purchase, you can easily return the item within the time frame indicated above.
This can be done within 14 days, excluding the day of purchase. The main thing is that the product is not used, the presentation and consumer properties are preserved.
Return of goods at the courier service department
You can cancel the order at the time of receipt or after fitting without paying for delivery.
Just let us know about it by phone: +38 (099) 281-66-55
If you have already picked up the parcel from the courier department, a return or exchange is possible within 14 days from the date of receipt of the parcel.
In case of return, you pay for the courier service yourself.
IMPORTANT: be sure to call us to clarify information on sending a parcel.
The exchange of the order is FREE OF CHARGE, due to the online store, you do not pay for the delivery and postage of the goods.
Refunds are made to a bank card within 14 banking days after we receive the goods.
The return procedure is carried out in accordance with the Law of Ukraine "On Protection of Consumer Rights".
To get a refund for an item, you need to send:
- receipt of payment for the courier service;
- online payment check on the site;
- payment for details.