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CheckoutDoesn't fit? We'll take it back. Faulty? We've got you covered
N-SHOES does everything to make sure you're happy with your purchase: a warranty under Ukrainian national standards (DSTU) and simple exchange and return rules.
Warranty under DSTU
The wear warranty period runs from the date of sale or from the start of the relevant season.
Warranty seasons
Exchanges and returns
You can return an item within 14 days, not counting the day of purchase, under the Law of Ukraine "On Consumer Protection". The main condition: the shoes haven't been worn, and their appearance, labels and properties are intact.
Refuse at the Nova Poshta branch
If you chose to pay on delivery, you can refuse the order right away or after trying it on - inspecting the parcel includes a try-on. The parcel comes back to us at the sender's expense.
Returning a received item
Within 14 days, only as new, complete and with no signs of wear. In this case you pay for delivery. Fill in a return form and attach the payment receipt. Once we receive the parcel and confirm the shoes are new, we refund the money to the IBAN account in your form within 3-5 days.
Exchanging for another size or model costs nothing extra for the item. You only pay for delivery.
How to get a refund
Let us know you want to return the item and provide:
after we receive and check the item, the money is refunded to your bank card.
Useful tips
Choosing the right pair is only half of it - care matters too. Shoes are made from different materials, and each has its own care requirements.
Before buying, check the manufacturer's size charts.
User agreement (public offer): this website's public offer, addressed to an unlimited number of persons, to conclude an electronic contract for the sale of goods on the stated terms.