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The N-SHOES Instagram Bot: Benefits and Features of Our Direct Assistant

Service · Instagram · @nextshoes2009

The N-SHOES Instagram Bot: Benefits and Features of Our Direct Assistant

An assistant bot works in the Direct messages of our official @nextshoes2009 page. Around the clock it shows prices and in-stock sizes straight from the catalogue, finds your size by foot length, takes orders in the chat, checks your parcel status and, when needed, hands the conversation to a real manager.

See a conversationMessage us in Direct
24/7the bot answers day and night
4quick questions to start a chat
2 pairsto try on at the post office
12 hthe bot stays quiet while a manager chats

What it looks like in Direct

Pick a scenario to see how a real conversation with the bot goes.

NS
@nextshoes2009Direct

Hi

Welcome to N-SHOES! I'm the assistant bot. What are you looking for?

Stock & price Find my size Sale✨ New in My order Manager

Sample conversation. The bot pulls prices, discounts and sizes from the catalogue at the moment you ask.

What the bot can do

12 features that save your time — and our consultants' time.

Stock and price

Howsend an article number, brand or model name

Benefitcurrent price, discount and sizes from the catalogue

New in and sale

Howthe "New in" and "Sale" menu buttons

Benefitlive selections without searching the website

Size finder

Howsend your foot length in centimetres

Benefityour size is saved for future orders

Order in Direct

Howchoose a size and leave your contacts

Benefitno need to switch to the website

Order status

Howorder number + last 4 phone digits

Benefitonly you see your data

Delivery and payment

Howask "how much is delivery?"

Benefitterms, deposit and fitting in a second

Stores

Howthe "Stores" button or "where are you?"

Benefitaddresses with Google Maps directions

N-Club

Howask about your discount

Benefithow the 5–10% loyalty discount works

Exchange and warranty

Howask about returns

Benefitexchange and warranty terms without calling

Comment → Direct

Howwrite "price?" or "+" under a post

Benefita private reply with price and sizes

Story replies

Howreply to our stories or mention us

Benefita manager sees the message right away

Manager on hand

Howthe "Manager" button in the menu

Benefita real person picks up the chat

Getting started

Four steps — and your pair is on its way.

  1. Open DirectGo to @nextshoes2009 and tap "Message".
  2. Pick a questionTap one of the 4 quick questions or type "Hi" — the menu appears.
  3. Find a modelSend the article number from the website or a post, or use the "New in" and "Sale" buttons.
  4. Place your orderChoose a size and leave your contacts — a manager will confirm the order.

Bot and manager: who does what

BotManager
Price and stockinstantly, from the catalogueclarifies if needed
Finding your sizeby foot lengthtaking the model's fit into account
Ordercollects size and contactsconfirms and ships
Unusual questionspasses to a managersolves them individually
Whenaround the clockduring store hours

Chatbots on Instagram: encyclopedia entry

Chatbot

A chatbot is a program that chats with a person in a messenger: it recognises the request, answers according to set scenarios and, when needed, hands the conversation to a staff member. In retail, chatbots answer common questions about products, stock, delivery and payment.

Bots in Instagram Direct

Meta lets professional Instagram accounts connect apps to Direct through its official messaging interface. The account owner turns on message access, and the app receives permissions from Meta. The bot only sees messages sent to the account and has no access to your personal chats.

The 24-hour rule

A business account can reply automatically within 24 hours of a customer's last message. That's why the bot answers your requests but doesn't send mailings you didn't ask for.

Quick questions and menu

At the start of a new chat, Instagram shows up to four quick questions set by the business, and a persistent menu holds the main actions. You can start a conversation with one tap, without typing.

Replying to a comment in Direct

A business can send the author of a comment one private message in reply to that specific comment. The price and sizes reach you personally, and the comments under the post stay tidy.

Safety

The official N-SHOES bot works only on the @nextshoes2009 account. It never asks for your card number, CVV or SMS codes, and it shows an order status only by order number and the last digits of your phone.

Questions and answers

Does the bot reply at night?

Yes, the bot works around the clock. If your question needs a person, a manager will reply during store hours.

How do I talk to a real person?

Tap "Manager" in the menu. While a manager is chatting, the bot stays out for 12 hours; type "menu" to return to the bot.

What if the bot doesn't understand me?

After two unrecognised messages in a row, the bot hands the conversation to a manager.

Is it safe to share my phone in the chat?

Your phone is only needed to place an order. The bot never asks for card details, CVV or SMS codes — if someone does, it isn't N-SHOES.

Is the bot on other messengers?

Yes. The same assistant replies in Facebook Messenger and WhatsApp, and our Telegram bot is @nshoes_bot. A manager sees all conversations in one window.

Message us in Direct

Send an article number, your foot length or just "Hi" — the bot will reply in seconds.

Message us in Direct@nextshoes2009 page
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2026-11-10 18:00:00
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